The terms that apply to a Caminho.DEV Website Plan subscription: what is included, who owns the website, how updates work, and how to cancel.
These terms are published in English, which is the governing language of the agreement (clause 18). Our website is available in six languages; this document is not translated, so that a single authoritative text governs every subscription.
These terms are the agreement between you and CaminhoIT LDA, trading as Caminho.DEV, a company registered in Portugal ("we", "us", "our"). They apply when you subscribe to one of our Website Plans.
They cover the whole of that relationship: what we build for you, what you can change yourself, what you can ask us to change, who owns what, what you pay, and how either of us can bring the arrangement to an end.
You accept these terms at checkout. We record the version you accepted, the date and time, and the network address you accepted it from, so that both of us can later establish exactly what was agreed. The version identifier and a cryptographic fingerprint of the text are shown at the foot of this page.
We also publish general Terms of Service covering our other work. Where those general terms and these Website Plan terms differ, these terms apply to your Website Plan subscription.
A Website Plan is an ongoing service, not a one-off purchase of a product. For as long as you keep your subscription active, we design, build, host, maintain and update a website for your business.
It is not a website builder. You do not build the site and we do not hand you a set of files. We do the work; you tell us what the business needs and you stay in control of what appears on the site.
The process runs like this:
After you order, we will be in touch within one business day to confirm your requirements and agree a start date.
We need the brief and any content you have promised in order to start. If we cannot get what we need from you, we cannot build the site, and the subscription still runs.
How quickly we start. We will contact you within one business day of your order to confirm your requirements and the next steps.
Your first draft. We will normally provide the first draft of your website within 10 business days of receiving your completed project brief and all content or information we reasonably need to begin the build. The clock starts when we have what we need from you, not when you order.
Where a project is unusually complex, is delayed by information we are waiting on from you, or depends on a third-party service, we will tell you if that timeframe needs to change.
What each plan includes — the number of pages, the level of search-engine work, whether a blog or e-commerce is available, the level of support, how often we update the site, and what analytics you get — is set out in the description of that plan as shown at checkout on the day you order.
That plan description forms part of this agreement. We record it against your order, and your invoice states the plan you bought and the price you paid. The current plan descriptions are also shown as a schedule at the end of this page, for information.
We may change what future plans include. A change to a plan description does not change what you are entitled to under a subscription you have already bought, unless you upgrade or change plan.
Anything not described in your plan is not included. If you want it, we will quote for it — see clause 6.
You will not own the website we build for you. This is unusual, it is central to how a Website Plan works and how it is priced, and we want you to be in no doubt about it before you pay. You are asked to acknowledge this clause separately at checkout.
Specifically:
What remains yours, throughout and afterwards:
You give us permission to use your content for the purpose of building, hosting, running and promoting your website. You keep ownership of it.
Can you take the website with you? Not automatically — but this is not an absolute no. A Website Plan does not include ownership of, or automatic transfer of, the website, its source code, the templates, the platform components or the hosting environment. Those remain ours.
You may, however, ask us for a buy-out or migration quotation. Where it is technically possible we may offer:
Any buy-out, migration or technical export is subject to a separate written quotation and agreement. What you never have to buy back is your own material: you can always obtain your own content and your personal and business data under clause 13 and applicable data-protection law, at no charge.
How this fits with our general Terms of Service. Our general Terms of Service contain intellectual-property transfer provisions. Those apply only to one-off commissioned development projects where transfer of ownership is expressly agreed in the applicable quotation or agreement. They do not apply to Website Plans, which are subscription services governed by these Website Plan Terms.
You do not have developer access, but you are not locked out of your own business. You have overall control of what the website says and shows. Specifically, you decide and we implement:
You also have, through your customer portal:
If you tell us to remove or change something on your site, we will do it. It is your business and your reputation on that site.
Keeping your site up to date is the point of a Website Plan. Routine updates are included. Work that amounts to building something new is not, and we will always tell you the price before we start.
Included updates. An update is included in your subscription when it changes the content of the site without changing its structure or functionality, and it fits within the update allowance for your plan. Examples of included work:
Chargeable work. The following is not an update, it is new work, and it is quoted separately:
How chargeable work is agreed. We will tell you in writing, before any work starts, what we propose to do and what it will cost. Nothing chargeable is ever started, and nothing is ever billed, without your written approval. If you do not approve it, we simply do not do it, and your subscription carries on unchanged.
Faults are always free. If something we built does not work as it should, fixing it costs nothing and does not use up your allowance. That is your legal right and we are not going to charge you for our own mistakes.
Your monthly update allowance. Included update work is covered by a time allowance that depends on your plan:
Unused time does not roll over into a later month and has no cash value. Correcting a fault, or maintenance needed because of something we built incorrectly, is our responsibility and does not count against your allowance.
What extra work costs. Work beyond your allowance is normally charged at €45 plus IVA per hour, billed in 30-minute increments, with a minimum charge of 30 minutes. For larger pieces of work we may instead give you a fixed quotation.
No chargeable work begins until you have approved the price in writing. You will never receive an invoice for work you did not agree to.
Your plan includes email accounts on your own domain — for example hello@yourbusiness.pt. You can read and send your mail through the webmail we provide, which you reach by signing in to your customer portal, or by connecting your own email program or phone.
You can manage mail forwarding and automatic replies yourself from your portal.
The mailboxes, and everything in them, are yours. We do not read your mail. We access a mailbox only where you ask us to help with a problem, or where we are required to by law.
You must not use these accounts to send unsolicited bulk email, anything unlawful, or anything that would put our mail servers on a blocking list. If you do, we may suspend the affected account. Sending mail from a domain we host is a shared reputation, and one sender can affect every other customer on the platform.
Getting a mailbox. Mailboxes on a domain attached to your active Website Plan are set up for you — ask through the customer portal or by replying to any ticket and we will create them. Self-service creation from the portal is being rolled out; until it is live for your account, we do it for you on request.
How many mailboxes you get. Each active Website Plan includes:
Additional mailboxes can be added for a small extra charge at the price shown in your customer portal or quoted by us.
Storage. Mailbox storage is subject to the reasonable-use and technical limits of the hosting platform. Where a quota applies to your mailbox it is shown in the customer portal before the mailbox is created or changed, so you are never guessing.
Fair use. These mailboxes are for ordinary business correspondence, not bulk unsolicited email or large-scale marketing campaigns. We may apply reasonable sending limits, or temporarily restrict sending, where that is necessary to protect security, server performance or the sending reputation of the platform.
Your email when the plan ends. Mailbox access normally remains available for 14 days after your Website Plan ends, so you can retrieve or migrate your mail. Mailbox data is normally retained for up to 30 days after the plan ends and may then be permanently deleted.
Please export anything you want to keep before that date — it is your responsibility, and once the data is gone we cannot recover it. We can help you migrate your email on request; where that involves substantial technical work it may be chargeable, and we will quote you first.
Backup copies may persist for a short time after that until they expire through our normal backup rotation.
If the domain is already yours, it stays yours. Where you bring your own domain, you keep it and you keep control of it — we simply point it at the site we host for you, and if you leave it goes with you. Where we registered the domain as part of your plan, the position is different and is set out below.
Where we register or transfer a domain for you, we do it through a domain registrar and we will confirm availability and pricing with you first. Transfers between registrars typically take several business days and are not something either of us controls.
SSL (the padlock). Your site is served over an encrypted HTTPS connection.
SSL. Every active Website Plan includes a standard domain-validated SSL/TLS certificate for the website domain we manage. It is issued, installed and renewed as part of the hosting service — there is no separate certificate to buy and nothing for you to do.
This is the ordinary encrypted HTTPS connection used by modern websites. If you need an enhanced or specialist certificate, we can arrange one separately at competitive pricing.
Who owns the domain — please read this carefully. Where a domain is included in your plan and registered by us, it is registered and held by CaminhoIT, Lda. for your use while your Website Plan is active. It does not automatically become your property when the plan ends.
You may ask us to transfer it to you under a separate written agreement. Any registry, registrar, transfer and reasonable administration fees must be paid before the transfer completes.
Where you already own your own domain and ask us to use it with the service, it stays yours throughout. Nothing here changes that.
Renewals. For as long as your Website Plan is active and fully paid, we renew the included eligible domain as part of your subscription at no additional standard renewal charge. You can tell us not to renew a domain you no longer want.
Premium domains, unusual registry charges, specialist extensions and additional domains may carry extra charges. We will tell you what they are before renewing or registering, never afterwards.
If your subscription ends, continued renewal of the domain is not included unless separately agreed.
Hosting is included in every plan. Your site runs on infrastructure we manage; you do not need to arrange or pay for hosting separately, and you do not need to do anything to keep it running.
We will make reasonable efforts to keep your site available and to keep the platform secure and up to date. We cannot promise that a website will never be unavailable — no one honestly can. Interruptions happen for maintenance, for upgrades, and because of failures further up the chain at data centres, networks and registrars that are outside our control.
Where we plan maintenance that will take your site offline, we will give you notice where it is reasonably possible to do so, and we will schedule it to cause the least disruption we can.
Availability. We target and commit to 99.9% monthly website availability for the hosting services under our reasonable control. The calculation excludes:
If we miss it. Where qualifying downtime within our control takes a month below 99.9%, contact support and we will apply a service credit against that month’s hosting-plan fee:
Credits are capped at that month’s hosting-plan fee. If your business genuinely cannot tolerate downtime, ask us about an enhanced resilience or failover service using infrastructure in more than one location.
Support response times. Our target for a first reply from a person, during our published business hours:
These are initial response targets, not promises about how long a fix takes. An automated acknowledgement of your ticket does not count as the initial human response. Where we need information from you to continue, the clock pauses until we have it.
Backups. Your website files and databases are backed up daily to separate off-site storage within the EU/EEA, and we keep rolling copies for at least 30 days. If you need something restored, contact support and we will restore an appropriate available backup where that is reasonably possible.
Backups are a disaster-recovery safeguard, not a permanent archive — please do not rely on them as your only copy of anything.
Mailbox contents are not covered by this website backup. See clause 7 for how long mailbox data is kept.
The price of your plan, the currency, and whether you are billed monthly or annually are shown at checkout before you pay, and are confirmed on your invoice.
VAT. Prices are shown and charged in line with the tax rules for your country. Where you are a business in another EU country and have given us a valid VAT number that we have verified, the reverse charge applies and we do not add VAT. Your invoice shows exactly what was applied and why.
Renewal. Subscriptions renew automatically at the end of each billing period — each month for a monthly plan, each year for an annual plan — using the payment method you have given us, until you cancel. This is how the service continues without interruption. You can cancel at any time under clause 12.
Setup fee. Where a setup fee applies to your plan, it is a one-off charge shown separately at checkout and on your first invoice.
Price changes. We may change the price of a plan. We will tell you in advance, in writing, before a change affects you, and the new price will only apply from your next renewal — never mid-period, and never retrospectively. If you do not want to pay the new price, you can cancel before it takes effect and you will not be charged it.
Price changes. We will give you at least 60 days’ written notice before a price increase affects your subscription. A prepaid annual subscription will not have its price increased during the annual term you have already paid for.
A new price takes effect no earlier than your next billing or renewal cycle after that notice period. If you do not want to accept it, you may cancel under clause 12 before it takes effect.
If a payment fails. You have a 7-day grace period. We will contact you using your registered details and may retry the payment during that time. If the balance is still outstanding after the grace period, your Website Plan may be suspended from day 8. If it remains unpaid for 28 days, the service may be terminated under clause 11.
If a payment fails, we will let you know and try again. Payments fail for ordinary reasons — an expired card, a changed bank — and the first thing we will do is tell you, not switch anything off.
Here is exactly what happens, so there are no surprises:
Termination is not deletion. After it, your data is handled under the retention schedule in clauses 13 and 15 — nothing is destroyed the moment the subscription ends.
There is no reconnection charge for an ordinary first restoration once overdue amounts are settled. Where there is persistent repeated non-payment, or restoration needs exceptional manual work, we may quote a reasonable administration charge before restoring.
12.1 Your 14-day right to change your mind — consumers only. If you are a consumer, EU law gives you 14 days from the day you subscribe to withdraw from this contract, without giving any reason. To do so, tell us within those 14 days — an email to our support address is enough, and you can use the model withdrawal form if you prefer. We will refund you within 14 days of being told.
12.2 Asking us to start straight away. Building a website takes time, and most customers want us to start immediately rather than wait two weeks. If you want that, you must expressly ask us to begin during the 14-day period, and acknowledge what it means. You are asked to do this as a separate step at checkout. It means:
If you do not ask us to start early, we will wait until the 14 days have passed before beginning work, and your build will start later.
12.3 Cancelling after that. You can request cancellation at any time from your customer portal or by contacting us. We ask for at least 31 days' notice, so the date you choose must be at least 31 days ahead. We confirm the request within one to two business days. Your site stays up, and we keep supporting it, until the date we have agreed, and your final invoice covers only the days up to that date.
You can withdraw a cancellation request at any time before it takes effect, and your subscription simply continues.
The 31-day notice period applies. We describe this as a flexible subscription you can ask to cancel at any time, subject to 31 days’ notice — not as “no contract, cancel anytime”, because that would not be true.
The notice period exists so that final billing, taking the site down, exporting your data, migrating mailboxes and any agreed domain arrangements can be completed properly.
The approval step you see in the portal is an administrative confirmation. It is not a veto, and it will not be used to refuse a valid cancellation request.
12.4 Business customers. The 14-day right of withdrawal in 12.1 is a consumer right and does not apply if you are buying for purposes relating to your trade, business, craft or profession. Clause 12.3 still applies to you.
12.5 When we can end the agreement. We may end this agreement, on reasonable notice, if you do not pay, if you use the service in a way that breaches clause 14, or if you ask us to publish something we are not prepared to publish. Where we end it for non-payment, clause 11 applies.
Refunds. Except where the law requires otherwise or we expressly agree, subscription payments and setup fees already paid are non-refundable, including for a partly used billing period.
Where we materially fail to provide something that formed part of your contract, you may be entitled to an appropriate remedy, reduction, credit or refund depending on the circumstances and the applicable law.
Nothing here affects a consumer’s statutory withdrawal rights or any other mandatory consumer right. Consumers generally have a 14-day withdrawal period for distance service contracts, subject to the rules about services you asked us to begin early.
Because the website is a service rather than something you own (clause 4), what happens when you stop paying matters a great deal, and you are entitled to know it before you buy rather than after.
Website Plans renew monthly or annually until cancelled or otherwise terminated. On the effective end date:
Please request any export or migration before the applicable deletion deadline. We will never charge you simply to retrieve your own content or your own personal and business data.
For this to work, you agree that:
We may refuse to publish, or remove, anything we reasonably believe breaches this clause. We will tell you why.
We handle personal data in accordance with the GDPR and Portuguese data protection law. There are two distinct roles, and it is worth being clear which is which:
You have the rights the GDPR gives you: to see the data we hold about you, to have it corrected, to have it erased where the law allows, to object to certain processing, and to receive a copy in a portable form. Contact us and we will deal with it. You can also complain to the Portuguese supervisory authority, the CNPD.
Data Processing Agreement. Where we process personal data on your behalf, a separate Data Processing Agreement forms part of your Website Plan agreement. It covers the subject matter and duration of the processing, its purposes, the categories of data and data subjects, confidentiality, security measures, authorised sub-processors, international transfers, handling data-subject requests, incident handling, audit obligations, and the return or deletion of data when the service ends.
To be clear about what that means: we do host and process your data. The agreement governs how and why we may do so, and what we owe you while we do.
How long we keep things. After your account closes we normally retain:
Accounting, tax, fraud-prevention and legal-claim records may be kept longer where Portuguese or other applicable law requires it, and personal data may be retained longer where that is necessary to establish, exercise or defend legal claims.
We will provide this service with reasonable care and skill. If we do not, you have rights under EU and Portuguese consumer law, and nothing in these terms takes those away.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, and to the extent the law allows:
For business customers. Subject to any liability that cannot legally be excluded or limited, our total contractual liability arising from a Website Plan is limited to the amounts you paid for that plan in the 12 months immediately before the event giving rise to the claim.
Where a claim arises solely from missing an uptime commitment, the service-credit scheme in clause 9 applies instead, and separately.
For consumers, no equivalent blanket cap applies except so far as mandatory law permits one.
We may change these terms. When we do, we publish a new version with a new version number; we do not edit a version that customers have already accepted. Every version is kept.
If a change materially affects you, we will tell you in advance in writing, and it will take effect from your next renewal. If you do not accept it, you can cancel before it takes effect. Changes we make to correct a mistake, to comply with the law, or that do not affect your rights, may take effect immediately.
The version you accepted continues to govern your subscription until a new version takes effect for you in the way described above.
Our website is available in several languages. These terms are published in English, and English is the governing language of this agreement. If we provide a translation, it is for information only; where a translation and the English text differ, the English text applies.
This does not affect any right you have under the law of your own country to be given information in your own language.
This agreement is governed by Portuguese law, and the Portuguese courts have jurisdiction.
If you are a consumer resident in another EU country, this does not deprive you of the protection of the mandatory consumer-protection rules of the country you live in, and you may bring proceedings in your own country's courts.
If something goes wrong, please contact us first — most things are resolved quickly that way. If we cannot resolve it between us, the alternative-dispute-resolution route for consumers is set out below.
If we cannot resolve a dispute. Consumers may refer an eligible dispute to:
CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, the regional alternative-dispute-resolution body covering consumer contracts in the Faro district.
You can also consult the official list of recognised Portuguese consumer ADR entities maintained by the Direção-Geral do Consumidor.
CaminhoIT LDA, trading as Caminho.DEV, registered in Portugal.
CaminhoIT, Lda., trading as Caminho.DEV
For information. What binds your subscription is the plan description shown at checkout on the day you ordered, recorded against your order and stated on your invoice (clause 3). Prices are shown excluding VAT; the VAT that applies to you is calculated at checkout.
Ideal for small businesses that need more features and pages.
Page allowance: 5
Perfect for small businesses getting a basic web presence.
Page allowance: 5
For established businesses needing a powerful web presence.
For established businesses needing a powerful web presence.
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