Website maintenance, handled.
Updates, backups, security and the small changes a business needs — done for you every month, by people who know your site. Your website stays current, secure and working without you having to think about it.
- Daily backups
- Updates applied for you
- Changes on request
- Human support
Someone whose job it is to look after your website.
Most websites are not neglected on purpose — there is simply nobody whose job it is to update them. On a managed plan that person is us: the same team that built the site, working on it every month.
- Software and security updates applied as they are released
- Daily off-site backups, so a bad day is recoverable
- Text, prices, opening hours and images changed on request
- Anything we built that is not working fixed at no charge
- One place to ask, and a person who replies
What is included, and what is not.
Straight from our Website Plan Terms. Included changes use your plan's monthly update allowance.
Included in your plan
- Changing or correcting text on an existing page
- Replacing, adding or removing images on an existing page
- Updating prices, opening hours, contact details or staff
- Publishing a blog post you have written, where your plan has a blog
- Holiday notices, temporary banners and closure messages
- Uploading a document, price list or menu you supply
Quoted separately
- A new page, or a new page layout
- New features such as booking, payments or logins
- A redesign or a change to the overall look
- Connecting the site to another system
- Writing copy from scratch, photography or logo design
- Restructuring or migrating the site
Something we built not working as it should? Fixing it is free and never uses your allowance. Extra work is charged at competitive hourly rates, or as a fixed quote — always quoted first, and nothing chargeable starts without your approval. See clause 6 of the Website Plan Terms.
A website nobody looks after gets worse.
Outdated software
Unpatched software is one of the most common ways websites get compromised.
Out-of-date information
Old prices, hours or phone numbers quietly cost you enquiries.
Small jobs pile up
Without someone responsible, little fixes wait months.
Someone responsible
With a plan, the website always has an owner — us.
From neglected to looked after.
1. Tell us about your site
What it runs on, who built it and what is bothering you.
2. We review it
We look at it honestly and tell you what makes sense.
3. We move it onto a plan
Usually a rebuild or migration onto our managed platform.
4. We look after it
Updates, backups and changes, every month.
One place to ask, and a person who answers.
Maintenance is only useful if asking for something is easy. Every plan comes with a client portal: raise a request, see what we did and when, and get a first reply from a person within your plan's response time.
- Requests raised from your portal
- A first reply from a person
- A record of every change we make
- Free fixes for anything we built
- Restores from a recent backup on request
- The same team, month after month
Maintenance questions
Can you maintain a website someone else built?
Sometimes. We need to look at it first. Often the better option is to move it onto a managed Website Plan — as a rebuild or a migration — so it runs on a platform we look after. We will tell you honestly which makes sense.
Do unused hours roll over?
No. The update allowance is per month, does not carry forward and has no cash value. Fixing something we built never counts against it.
What happens if something breaks?
Open a support ticket from your portal or email us. You get a first reply from a person within your plan's response time, and if the fault is in something we built, fixing it is free.
Can you restore an older version of my site?
Yes — your website files and databases are backed up daily, with at least 30 days kept. Ask support and we will restore an appropriate backup where that is reasonably possible.